Frequently Asked Questions (FAQ's) about Duplications

Below are some frequently asked questions about Duplications. Click on each question to see the answer.

What is your standard turn around time for duplication orders?

2 days except for high volume runs. (over 29 copies)

What if I need my order faster?

Rush service is available for 33% extra and is done ASAP.

Can I provide my own blank tapes, CD's or DVD's?

You may, but we discourage it, no discount is given and the work is without warranty.

How much footage can you put on one DVD or VHS tape?

We can fit 8 hours on either, but to keep the quality high we recommend 2 hours max.

Can you copy, transfer, duplicate or edit copyrighted material?

Not without written release from the copyright holder.

Can you add more than one original onto a copy?

Editing more than one tape onto a DVD master is $25 per additional tape.

Are boxes/cases included in the price?

Video Kitchen library cases are provided for standard DVD duplication and slim-line jewel cases are provided for standard CD duplication. For professional DVD/CD duplication cases are provided at an additional charge.

Are other boxes available?

Yes, we carry paper DVD/CD sleeves, slim-line jewel cases, plastic locking full sleeve library cases and other special order options are available.

What format can my original master tape be?

VHS, S-VHS, 8mm, Hi8, Digital8, MiniDV, DVCAM, HDV, HDVcam, BetaCamSP, BetaMax, VHS-C, DVD, VCD, MicroMV, MiniDVD, memory card, ¾" and foreign formats.

Can you make copies from a tape that was recorded at the slow speed?

Yes, however the faster the speed, the better the quality.

Do labels come with each copy?

Yes, custom text labels are included free of charge for Standard duplications (up to 15 words).

What if I wanted to include a logo on the label?

There is a $10 setup fee and $ .30 per label.

What if I wanted to have a fully covered face label of a photo or graphic?

There is a $10 setup fee (if print-ready) and $ .60 per label.

What types of discs are used for duplications and conversions?

We use only professional High Grade DVDs.

How should I ship my master tape to you?

Tapes should be placed in a padded shipper or box along with your contact information.

How do you send the copies back to me?

Once your order is processed and ready for shipping, we will call you with a delivery estimate.

How long does it take to get my tapes back?

Once we receive your tape(s), they will be processed and shipped within 48 hours.

How can I get my original material copyrighted?

Visit the US copyright office online.

What forms of payment do you accept?

We accept checks, credit cards, cash, certified check or money order.

Can you duplicate or edit high definition, HD or HDTV footage?

Yes, and we can create Blu-ray discs too.